Shipping policy

We ship from our clinic in Halifax, Nova Scotia. Most orders go out within one to two business days, Monday to Friday. If anything is delayed, we'll email you.

How we ship

Most orders travel by UPS. For rural and remote addresses that UPS doesn't reach easily, we usually ship with Canada Post instead. Either way, you'll get a tracking number by email as soon as your order is on its way.

We pack with paper where we can, and because the clinic receives so much bubble wrap, we reuse it rather than buying new.

Where we ship

We currently ship anywhere in Canada. We don't ship outside the country yet. Sorry, America.

In-store pickup

Prefer to collect your order in person? Choose "Pickup" at checkout and swing by the front desk at 6025 Coburg Road, Halifax. We'll email you when it's ready, usually within a few hours during clinic hours. There's parking behind the building.

Questions

Email us at hello@luma.clinic and we'll help.